User Manager

You can add, deactivate or modify users that can access Lifecycle Insights. You may also resend invitation links for users in the User Manger tile.

Click into Account Settings.

Screengrab of left navigation menu with link to

Choose the User Manager tile.

Screengrab of menu on Account Settings page with link to User Manager selected


Add new user:

1. Click on "Add New User" near the top of the screen.


2. Enter the user details into the modal and click the "Click to Add and Send User Invitation Email" button. Select the appropriate security group for the user. Select the External checkbox if the user is an external user*. Note: By choosing Tenant Admin, you are allowing the user to add additional users, create assessment templates, and edit account settings. (If you need to create a Security Group, click on this article.)

*External Users are limited by default, and by security group settings.  External users cannot submit support tickets to Lifecycle Insights unless the permission is specified within the security group settings.  



3. Once you have created the user, you will see the "Active" button checked. The "Self Registered" and "Email Verified" will be empty. Once the user accepts their invite, the Self Registered box will be checked. After they verify their email, the Email Verified block will be checked. You can also see here if they have MFA enabled. (Click here for directions on how to enable MFA.)


Screengrab of user list with self registered and email verified boxes checked

Modify existing user or resend registration link.

1. Click on the user's name.


Screengrab of Edit User modal


2. Edit the user info and click "Update User" button or click on the "Resend Registration Email" link.