Lifecycle Insights allows you to import your tickets from Halo PSA.  This document assumes that you have already set up your Halo integration and entered API Keys into LCI.   Considering this, the only thing this article covers are the requirements for LCI to access Tickets in Halo.  If you want to review the full set up for Halo, please click this: Halo PSA.

Halo Manage Requirements

1. Log into Halo PSA and enter the Administration Panel

2. In the Administration Panel, under Advanced - click on Integrations

3.  Click on HaloPSA API

4.  Click on View Applications

5. Click on the Application you created for Lifecycle Insights

6. Click on the Permissions tab, then click on the Edit button

7.  Make sure read:tickets and edit:tickets are selected

8.  Scroll to the bottom and click Save