In this article, we'll walk through the steps for enabling two-factor authentication for your Lifecycle Insights account users.

Enabling Multifactor Authentication (MFA)

This function is managed in the ScalePad Hub. For step-by-step instructions, see the resource(s) below:

• Managing Multi-Factor Authentication for Your Own Account
• Managing Multi-Factor Authentication for Your Users

Securing external users with Multi-Factor Authentication (MFA)

External users should follow these steps to sign in with MFA enabled:

• Access the Login Page: Visit the Lifecycle Insights platform at https://master.lifecycleinsights.io/.
• Enter Credentials: Type in their username and password, then click Submit.
• Verify their Login: After submitting credentials, they will be prompted to confirm their login.
• Retrieve MFA Code: Open an Authenticator app and locate the 6-digit code assigned to their Lifecycle Insights account.
• Enter MFA Code: Input the 6-digit code in the verification field and click Submit to finalize the login process.

Monitoring User MFA Status (Site Admins Only)

The User Manager provides visibility into the MFA status of external users.

1. Navigate to User Manager:
   1. Go to Account Settings from the navigation menu.
   2. Select User Manager to access the user management page.
   3. Filter the User Manager to display External Users only.
2. Check MFA Status:
   • In the User Manager, locate the last column labeled MFA Enabled.
   • This column displays a read-only indicator showing whether MFA is enabled for external users.