This article outlines how to resolve some commonly reported issues with Microsoft 365 data not syncing or displaying correctly in Lifecycle Insights.

De-identified or random data in the user list

Issue

User names and emails appear as random strings or GUIDs in the Lifecycle Insights user list. This may also be reflected in other Microsoft tools that use usage report data.

Cause

By default, Microsoft reports conceal information such as usernames, groups, and sites. As Lifecycle Insights uses the same reporting API, this information is obfuscated unless this setting is changed in your Microsoft 365 admin center.

Resolution

Update the reporting privacy setting for each tenant:

1. Sign in to your Microsoft 365 admin center.
2. Go to Settings > Org Settings > Services > Reports.
3. Clear the Display concealed user, group, and site names in all reports checkbox.
4. Click Save.

After saving, run a manual sync in Lifecycle Insights or wait for the next scheduled sync.

For information on how to run a manual sync, refer to the Data Sync Manager article.

User-level MFA data missing or sync errors appearing

Issue

MFA related columns are missing from the User List, and errors appear during sync.

You may notice:

• The Microsoft 365 MFA Status and Authentication Methods columns are missing from the user list.

  

• Errors in Data Sync Manager.
  
   
• Errors in Administration > Integrations > Microsoft 365 > Log/Sync under User Level MFA Data.
  

Cause

Microsoft only returns user-level MFA data via API if:

• The tenant has a Microsoft Entra ID P1 or P2 (Formerly Azure AD Premium P1/P2) license.
• Conditional Access Policies are implemented.

If either condition isn't met, Microsoft blocks this data from being returned.

Resolution

Confirm that the tenant:

1. Has Azure AD Premium P1 or P2 licensing.
2. Has enabled Conditional Access Policies.

After meeting these requirements, Microsoft may take up to one week to begin returning MFA data.

Old or stale data showing in the user list

Issue

Data in the User List appears outdated. For example, the report may show a Last Refresh date from several days in the past.

Cause

Microsoft's reporting APIs do not return real-time data. Returned data is typically 1-7 days old. This applies across all Microsoft reporting tools.

Resolution

No action is required. Lifecycle Insights displays the most recent data available through Microsoft's API.

Tenant Companies not showing in Delegated Setup Listing

Issue 

Some tenant companies do not show in the Delegated Company Match list when the integration is setup. 

Resolution

Verify client approval status within Microsoft's environment
Check MS Partner Center, the Company details fields (such as Company Name, Address, City, State, and Zip Code) must be populated. 
In Microsoft Partner Center, an account status—like the Approved status —cannot be calculated or displayed until Microsoft's background compliance verification system has data to evaluate. 
Because the billing and organization details are missing, the tenant is sitting in an un-provisioned or incomplete registration loop. 
 
 
How to Fix It
Step 1: Update the Customer's Billing Profile
You must manually enter the correct organization and address details to trigger the verification pipeline. 
 

1. Sign in to the Microsoft Partner Center Dashboard using your Admin agent or Sales agent credentials.
2. Navigate to Customers on the left menu, select Summit Oral Surgery, and then click on Account.
3. Look for the Billing information or editable company fields section.
4. Fill out the exact legal Company Name, Address, City, State, and Zip Code. Ensure these details accurately reflect official business records (like their DUNS number or business registration).
5. Click Save. 

 
Step 2: Allow Time for Vetting
Once you submit the missing information, Microsoft will automatically kick off a compliance check. 
 

• The status field should appear and transition to Under review.
• This background verification typically takes 3 business days or fewer to complete. During this phase, new subscription purchases or seat increases for this specific customer will be temporarily restricted.

• Once successfully vetted, it will flip to Approved or Allowed.