Customer Success

• Customer Success - Goals Update Releases - September 2023
• Customer Success - Goals Reporting
• Customer Success - Insights
• Customer Success and the CS Dashboard
• Tickets as a metric in CS

• Stack Alignment Overview
• Create/Define your stack in Stack Manager v2.0

• Customer Detail - SmileBack Reporting and Metrics
• Customer Detail - Engagements
• Customer Detail - Goals
• Customer Detail - Contracts
• Customer Detail - Stack Alignment
• Customer Effort Metrics

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• Customer Segments v2.0

• Customer Success - Account Settings